5WS1L39450

Lenovo 3-Year Onsite to 5-Year Premier Support Plus Warranty Upgrade for ThinkPad Notebooks

R 18,569.00
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SKU: 5WS1L39450

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Easy Shipping & Returns

How does it work?

Need Assistance? For any questions regarding your order or delivery, our support team is ready to help.

Email: support@lenovo-online.co.za
Call Us: 0800 789 456

Want to know where your order is? Click here - Return or Cancel an Order? Click here

Shipping & Delivery Information

Standard Delivery We offer nationwide delivery with the following estimated shipping times:

Delivery Destination Estimated Courier Delivery Time
Johannesburg, Pretoria Area 1-3 working days
Cape Town, Durban Area 2-4 working days
Outlying Areas 3-5 working days

 

At Lenovo Online, we strive to provide a smooth and reliable shopping experience with fast, efficient delivery across South Africa. Below, you’ll find all the details regarding our shipping process and estimated delivery timelines.

The Delivery Process

Our delivery process is designed for transparency and efficiency. Here’s what you can expect:

Order Processing

  • Once your order is placed, our warehouse team begins processing it immediately.

  • If the item is in stock and payment is confirmed, your order will be ready for courier pickup the next business day.

  • To ensure the fastest processing, we recommend paying via credit card or using an EFT to a Lenovo Online-supported bank.

Shipping Confirmation & Tracking:

During checkout, you will receive an Estimated Delivery Date based on your order details and location.

  • After payment is received, you will get an Order Confirmation email containing your reference number.

  • Once your order is dispatched, we will send a Shipment Confirmation email with an invoice number, indicating that your package is with our courier.

  • You can track your order using the invoice number, shipment number, or order number via our tracking system [here].

  • Updates on your delivery status will be sent via email or SMS.

Delivery to Your Door:

We partner with trusted couriers such as The Courier Guy, DPD, and RTT to ensure secure and on-time delivery. Deliveries are conducted from Monday to Friday, excluding public holidays. Once your package is out for delivery, you will receive a notification with an estimated arrival time.

Important Notes:

In-Stock Items:

  • The estimated delivery times listed above apply to products marked as "In Stock" at the time of ordering.

  • If an item is out of stock, additional processing time may be required, and we will keep you informed of any changes.

Delivery Delays: While we aim to meet the estimated delivery dates, external factors such as extreme weather conditions, courier delays, or strikes may impact delivery schedules. If any unexpected delays occur, we will notify you as soon as possible.

Remote & Rural Areas: For deliveries to remote or rural locations, please allow for additional delivery time as some areas do not have daily courier services.

Shipping Restrictions:

  • We only deliver to physical addresses within South Africa. PO Box addresses are not supported.

  • At present, Lenovo Online does not offer international shipping. However, certain digital products, such as software licenses, may be available for international purchase.

Returns & Refunds: If you need to return an order, please refer to our Returns Policy [here] for detailed instructions on the process.

Shipping Fees:

  • Orders under R5000: Flat-rate shipping fee of R49 (incl. VAT).

  • Orders over R5000: Free Shipping anywhere in South Africa.

Track Your Order: To check the status of your delivery, use the tracking link provided in your shipping confirmation email or log into your Lenovo Online account [here].

Need Assistance? For any questions regarding your order or delivery, our support team is ready to help.

Email: support@lenovo-online.co.za
Call Us: 0800 789 456

Lenovo South Africa:
33 Sloane St, Bryanston, Sandton, 2191

Important Notice: No stock or collections are available at this location – please do not visit the office to collect orders.

At Lenovo Online, we are committed to ensuring a hassle-free shopping and delivery experience for you!

Lenovo 3-Year Onsite to 5-Year Premier Support Plus Warranty Upgrade for ThinkPad Notebooks

Premier Support Plus
Add a little Plus to your IT support service.

How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?

You’re probably asking many similar questions. Here’s one single solution.

Let Premier Support Plus take the strain

We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.

Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.

Premier Support Plus at a glance

Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.

Premier Support Plus in detail

Predict and prevent features combine with additional protection services to provide the ultimate support experience. Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

Unlock innovation, and boost user efficiency with the right support: Premier Support Plus

Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.

Services Engagement Manager (SEM): Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

Proactive and Predictive support: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

Accidental Damage Protection (ADP): From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.

International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

Keep your Drive (KYD): Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

Sealed Battery cover (SBTY): Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

Compatibility:

ThinkPad E16 Gen 2 (Intel)

ThinkPad E16 Gen 2 (AMD)

ThinkPad E14 Gen 6 (AMD)

ThinkPad E14 Gen 6 (Intel)

ThinkBook 16 G7 IML

ThinkBook 14 G7 IML

ThinkPad Yoga 11e (5th Gen)

ThinkBook 16 G7 QOY

ThinkPad E580

ThinkBook 16p G5 IRX

ThinkPad E480

ThinkBook 14 2-in-1 G4 IML

ThinkPad E585

ThinkBook 16 G7 ARP

ThinkBook 14 G7 ARP

ThinkPad E485

ThinkPad 11e (5th Gen)

ThinkBook 16 G6 IRL

ThinkBook 14 G6 IRL

ThinkPad E490s

ThinkPad E595

ThinkPad E495

ThinkPad E590

ThinkPad E490

ThinkBook 15 G3 ITL

ThinkBook 15 G3 ACL

ThinkBook 14 G3 ITL

ThinkBook 14 G3 ACL

ThinkBook 13x G2 IAP

ThinkBook 13s G4 ARB

ThinkBook 13s G4 IAP

ThinkBook 15p G2 ITH

ThinkBook 16 G4+ IAP

ThinkBook 14 G4+ IAP

Lenovo K14 Gen 1 (AMD)

ThinkPad E15

Lenovo K14 Gen 1 (Intel)

ThinkPad E145

ThinkBook 14s IML

ThinkBook 13s IML

ThinkBook 14s IWL

ThinkBook 13s IWL

ThinkPad E545

ThinkPad E14

ThinkBook 16 G4+ ARA

ThinkBook 14 G4+ ARA

ThinkBook 14 IIL

ThinkPad 11e Yoga Gen 6

ThinkPad E15 Gen 4 (Intel)

ThinkPad E540

ThinkPad E440

ThinkPad E15 Gen 4 (AMD)

ThinkPad E14 Gen 4 (AMD)

ThinkBook 15 IIL

ThinkBook 15 G4 ABA

ThinkBook 14 G4 ABA

ThinkBook 15 G4 IAP

ThinkBook 14 G4 IAP

ThinkBook 15 IML

ThinkBook 14 IML

ThinkPad E14 Gen 4 (Intel)

ThinkBook 14s Yoga G2 IAP

ThinkPad Yoga 11e

ThinkBook Plus IML

ThinkBook 16p NX ARH

ThinkPad E450

ThinkPad 11e Chromebook

ThinkBook Plus G3 IAP

ThinkBook 16p G3 ARH

ThinkBook 14p G3 ARH

ThinkPad E15 Gen 2 (AMD)

ThinkPad E14 Gen 2 (AMD)

ThinkBook 16p NX IAP

ThinkPad E15 Gen 2 (Intel)

ThinkPad E14 Gen 2 (Intel)

ThinkPad Yoga 11e (2nd Gen)

ThinkBook 15p IMH

ThinkPad E550

Lenovo K14 Gen 2

ThinkPad E565

ThinkPad E465

ThinkBook 13s G2 ITL

ThinkPad E560

ThinkBook 15 G2 ARE

ThinkBook 14 G2 ARE

ThinkPad E460

ThinkBook 15 G2 ITL

ThinkBook 14 G2 ITL

ThinkBook 14s G2 ITL

ThinkBook 13x ITG

ThinkBook 14 G5+ ARP

ThinkPad 11e Chromebook (3rd Gen)

ThinkPad Yoga 11e Chromebook (3rd Gen)

ThinkPad 11e (3rd Gen)

ThinkPad Yoga 11e (3rd Gen)

ThinkBook Plus G2 ITG

ThinkBook 16 G5+ IRH

ThinkBook 14 G5+ IRH

ThinkBook 14s Yoga ITL

ThinkBook 13s G2 ARE

ThinkBook 13s G5 IRP

ThinkPad E14 Gen 3 (AMD)

ThinkBook 14s Yoga G3 IRU

ThinkBook 15 G5 ABP

ThinkBook 14 G5 ABP

ThinkBook 15 G5 IRL

ThinkBook 14 G5 IRL

ThinkPad E470

ThinkBook 16 G5+ ARP

ThinkPad E575

ThinkBook 16p G4 IRH

ThinkPad E570

ThinkPad E475

ThinkBook 14p G2 ACH

ThinkBook 16p G2 ACH

ThinkPad E15 Gen 3 (AMD)

ThinkBook 16 G6 ABP

ThinkBook 14 G6 ABP

ThinkPad E14 Gen 5 (AMD)

ThinkPad E16 Gen 1 (Intel)

ThinkBook 13s G3 ACN

ThinkPad E14 Gen 5 (Intel)

ThinkPad Yoga 11e Chromebook (4th Gen)

ThinkPad 11e Chromebook (4th Gen)

ThinkPad 11e (4th Gen)

ThinkPad Yoga 11e (4th Gen)

ThinkPad E16 Gen 1 (AMD)

ThinkBook 14 G6+ IMH

ThinkBook 14 G6+ AHP

ThinkBook 13x G4 IMH

Lenovo K14 Gen 3