Lenovo 1-Year Premier Support Plus eSupport Post Warranty

Lenovo 1-Year Premier Support Plus eSupport Post Warranty

Premier Support Plus
Add a little Plus to your IT support service.
How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?

You’re probably asking many similar questions. Here’s one single solution.
Let Premier Support Plus take the strain
We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.

Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.

Premier Support Plus at a glance
Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.

Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.^[2]

Services Engagement Manager (SEM)^[4]: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

Proactive and Predictive support^[3]: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

Accidental Damage Protection (ADP)^[2]: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.

International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

Keep your Drive (KYD)^[2]: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

Sealed Battery cover (SBTY)^[2]: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

Compatibility:

• Lenovo V14 G4 AMN
• Lenovo Chromebook C340-15
• Lenovo V14 G4 IRU
• Lenovo V15 G2 ITL
• Lenovo V15 G3 IAP
• Lenovo N23 Chromebook
• Lenovo V14 G3 ABA
• Lenovo V14 G3 IAP
• Lenovo 100S Chromebook
• Lenovo V15 G4 IAH
• Lenovo 100e Chromebook Gen 4 (Intel)
• Lenovo 100e Chromebook 2nd Gen AST
• Lenovo Chromebook S330
• Yoga Chromebook C630
• Lenovo V14 G4 IAH
• Lenovo V14 ARE
• Lenovo V140-15IWL
• Lenovo 14e Chromebook Gen 3
• Lenovo V15 IGL
• Lenovo N22
• Lenovo 500e Yoga Chromebook Gen 4
• Lenovo V14 G2 ITL
• Lenovo V15 G5 IRL
• Lenovo V15 IML
• Lenovo 300w Yoga Gen 4
• Lenovo 100e Chromebook Gen 4
• Lenovo 100w Gen 4
• Lenovo 300e Yoga Chromebook Gen 4
• Lenovo 500w Yoga Gen 4
• Lenovo V14 G5 IRL
• Lenovo V14 IML
• Lenovo V15 G4 IRU
• Lenovo Chromebook C340-11
• Lenovo Chromebook S340
• Lenovo V320 (17")
• Lenovo V155-15API
• Lenovo V310 (15")
• Lenovo V145-14AST
• Lenovo V310 (14")
• Lenovo 14w
• Lenovo 14e Chromebook
• Lenovo 300e Chromebook 2nd Gen
• Lenovo 500e Chromebook 2nd Gen
• Lenovo V17 G4 IRU
• Lenovo 100e Chromebook 2nd Gen
• Lenovo V14 IJL
• Lenovo V15 IJL
• Lenovo V17 G2 ITL
• Lenovo 300e Windows 2nd Gen
• Lenovo 100e Chromebook 2nd Gen MTK 2
• Lenovo V110 (15")
• Lenovo V110 (14")
• Lenovo V17 IIL
• Lenovo V145-15AST
• Lenovo 100e Chromebook
• Lenovo 500e Chromebook
• Lenovo V15 G4 ABP
• Lenovo Chromebook S345-14AST
• Lenovo V15 G4 IAN
• Lenovo V14 G4 ABP
• Lenovo V15 G4 AMN
• Lenovo N42 Chromebook
• Lenovo V14 G4 IAN
• Lenovo V110 (17")
• Lenovo 300e
• Lenovo V130-14IGM
• Lenovo V130-15IKB
• Lenovo V130-15IGM
• Lenovo 500e Chromebook Gen 3 (Intel)
• Lenovo 300e Chromebook Gen 3 (AMD)
• Lenovo 10e Chromebook Tablet
• Lenovo 100e Chromebook Gen 3 (AMD)
• Lenovo 300e Chromebook
• Lenovo 10e Chromebook Gen 2
• Lenovo 300e Chromebook 2nd Gen AST
• Lenovo V14 G2 ALC
• Lenovo V15 G2 ALC
• Lenovo Chromebook C330
• Lenovo 100e Chromebook 2nd Gen MTK
• Lenovo V14 IIL
• Lenovo 300e Chromebook 2nd Gen MTK
• Lenovo V14 IGL
• Lenovo V15 ADA
• Lenovo V15 IIL
• Lenovo V14 ADA
• Lenovo V130-14IKB
• Lenovo V14 IWL
• Lenovo V14 IKB
• Lenovo V15 IKB
• Lenovo V15 IWL
• Lenovo 14e Gen 2
• Lenovo V15 G3 ABA
• Lenovo S14 G3 IAP
• Lenovo V330-15IKB
• Lenovo V330-14ISK
• Lenovo V17 G3 IAP
• Lenovo Chromebox Micro
• Lenovo V330-14ARR
• Lenovo V340-17IWL
• Lenovo V330-15ISK
• Lenovo V330-14IKB